GCAA Sports

Frequently Asked Questions

Below are some of the common questions about the GCAA Online Registration, GCAA Programs, and Online Accounts.  If you have other questions not answered here or elsewhere on the site, please email this site's webmaster at info@gcaasoccer.com.

• Why does Checkout Detail tell me "Player X Unassigned"?
• Why does Checkout Detail tell me "Registrant Not Eligible"?
• What is the GCAA Refund Policy?
• When is my Pay-in-Person due and where do I pay it?
• Can my child and their friend be on the same team and/or can I request a specific coach?
• When will my child's team practice and play their games?
• Can I change the email address used for My Login?
• What email address is used for program notifications?

Why does Checkout Detail tell me "Player X Unassigned"?

If the checkout page Status is reporting your Player is unassigned, you need to select your Child's name from the drop down box below the Registration Items (it will say Select One until you do).  If you only see your name (or other Parent/Guardian), you need to add your Child to your account.  Simply click the "New Registrant" button.  When finished you should be able to complete your checkout.

Why does Checkout Detail tell me "Player Not Eligible?"

There are several reasons the Status may report your child is not eligible for the program you have selected:

• Check to make sure you picked the correct program.  If not, simply hit "Remove" and then "Add Additional Programs" to select the right program.  If you aren't sure, check the individual sports pages for eligibility requirements.

• Check to make sure the system has all the needed information about your child.  The most likely cause of the Not Eligible message is not entering the correct birth date or gender for the child. From the Checkout Detail page, simply click Edit below the player drop down (with your child selected).  This page will ask for birthday and/or gender, which ever is required for the program.

   

What is the GCAA Refund Policy?

• Refund requests are only valid before your child is placed on a team (typically designated as "draft day"). Refunds are issued minus a $10 administration fee.
• No refunds shall be granted for any reason once you child has been placed on a team. Losing interest, schedule conflicts with other activities, and/or changing clubs are not valid reasons for requesting a refund.
• All refund requests must be submitted in writing by mail to the GCAA Board of Directors and will be reviewed. Refund requests may take 6 to 8 weeks to process. Approved refunds will be issued by check and mailed to you.
• No fees, or any part thereof shall be refunded in the event of suspension of a player for disciplinary reasons, nor for temporary or permanent suspension due to unforeseen emergencies or injuries.

When is my Pay-in-Person due and where do I pay it?

If you selected the Pay-in-Person payment option when registering for a program you must attend a scheduled Walk-In Registration time for the selected program. Typically the Walk-In Registrations are held in the "Ag" building which is the main classroom building located behind the gym on the GCAA campus. The Walk-In Registration times and locations will be posted on this website. You may pay with cash or check during the Walk-In Registration. However, you will still be required to use this website to register your child. We only have a few computers available at the Walk-In Registration times for parents to use to register their child(ren). Therefore, these Walk-In Registrations tend to be very busy so we encourage you to pay online with a credit card when registering. These credit card payments are extremely secure and are insured against fraudulent charges as a direct result of using this website.

Can my child and their friend be on the same team and/or request a specific coach?

Our team creation policy is that we reset and create all new teams for each Fall season. Those teams are then kept together if at all possible for the following Spring season (thus completing 1 soccer year). In the U10 and up leagues (where currently there is a coach draft for each team) it is not possible for us to keep teams together from soccer year to year. Each year the individual coaches select the players that will be on their team. Each coach has his/her own child(ren) automatically assigned to his/her team.  Also, any siblings playing in the same league are placed on the same team.

In the U8 and below leagues the teams are created by a "blind" draft (i.e. the Rec Soccer Chairperson or the individual League Directors will use our registration program to create teams). We try to keep all teams balanced in ages and genders for each team throughout the leagues. Normally, we also believe that it adds to each child's experience and development if they experience different coaches and teammates, much how children continue to learn new things (especially social and behavioral skills) by having different teachers and different classmates each year in school. Our soccer program is as much about learning soccer as it is about learning teamwork, sportsmanship, and citizenship. All of these things combined contribute to our philosophy of "player development". However, with that being said, we will try to honor requests for our non-draft leagues but can not guarantee any specific team assignments for any player. Thank you for understanding.

When will my child's team practice and play their games?

Typically team practice schedules are finalized on draft day. Practice days are normally decided amongst the coaches of the league. Most programs will allow their teams to practice twice per week leading up to the first game. Once games begin, most leagues will reduce to one practice per week. Practices normally start one week following draft day. Game schedules will usually be published and available on your team page one week after draft day. To get to your team page select "Teams" from the navigation bar on the left side of this website and then navigate to your child's team. Schedule availability and posting may vary if your team plays teams other than GCAA sponsored teams.

Can I change the email address used for My Login?

Yes. The email address you used to create your 'My Account' can be changed at any time. Just go to the My Account page, click the Info tab, then click the Edit button next to Account Information. Change the email address and then click the Update button at the bottom of the page.

What email address is used for program notifications?

In most cases, the email that is associated with the participant (often the child) is the email address that the coaches will be able to use to send email to you. Therefore, when you create a "New Registrant" to enter the required information for your child, you should enter an adult's email address that will be checked frequently in the email fields. To check which email address will be used to contact you about your child just go to the My Account page, click the Info tab, then click the Edit button next to the child's name. Verify (change if necessary) the email address and then click the Update button at the bottom of the page. Remember, this email address will be the primary way in which the coaches will contact you about practice or game changes/cancellation or make any other announcements. So keep this email address current and check your email frequently. We reccommend you check your email daily and even up to an hour before a scheduled practice or game in case of a last minute cancellation, update, or other change.